Senior Analyst, Customer Success

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Job Description:

Title: Sr Analyst – Automotive Consulting

Location: Remote USA (preferably in Metro Detroit)

Reports to: Manager, Customer Success

The Role:

As part of the Data & Analytics division of JD Power, you will work to understand what factors contribute to future vehicle values. The Sr. Analyst’s primary function is to use data analysis and grow industry knowledge to develop clear and well-informed consulting projects that manufacturers and related companies can use to improve residual values and sales plans. Projects include recommendations with supporting details related to, but not limited to, pricing, volume, incentives and content.

The Impact You Will Have in This Role:

The Consulting Team is well-informed of what the automotive pipeline consists of and uses this knowledge along with data analytics to provide guidance to manufacturers that impacts how vehicles are made and sold.

What You’ll Be Doing in This Role:

This position will primarily be focused on ALG Residual Values; however the person will gain exposure to several areas of JD Power’s business within the Automotive Industry, including Content Planning, Residual Values and Incentive Planning.

• Production and delivery of reports and studies based on client needs/request, leveraging data resources and tools such as Tableau and MS Suite

• Prepare actionable and data-driven consulting studies for automotive clients including analyses on sales strategies, product competitiveness and drivers to residual outlook

• Use automotive knowledge and data analysis to make recommendations for manufacturers to optimize sales strategies within the new and used markets

• Present study results to clients in person and/or virtually

• Actively participate in internal meetings and project reviews

Qualifications of this Role:

• 3-5 years of relevant experience

• Strong data analysis background required – must be able to choose appropriate metrics to test hypotheses and design and layout data appropriately to tell desired story

• BS/BA degree required (preferably in the areas of: auto engineering, business administration, applied statistics, business economics)

• Knowledge of automotive space with understanding of makes, models and segments is helpful

• Excellent communication skills and ability to present clearly and effectively

• Expertise in Tableau and MS Excel and/or large complex dynamic data sets, pivots, lookups, programming, macros, etc. required as well as working fluency with MS PowerPoint

• Ability to travel ~25%

The Hiring Manager says:

“If being part of a collaborative, high-performing team who shares an interest in data and cars sounds like a good fit for you, this may be the opportunity you’ve been looking for”

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values

We POWER Our Customer’s Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.

 

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