Senior Application Support Engineer – Morristown, NJ

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients-that includes all our associates as well.

The Senior Application Support Engineer will be responsible for monitoring, supporting, troubleshooting, implementing fixes, upgrading, patching, releases, and documenting in relation to the critical applications and their corresponding interfaces across the Bank. The ideal candidate for this position will have Banking experience, more specifically in the Wires/Payments domain using FEDWIRE, CHIOPS, and SWIFT messaging for domestic and international wire processing along with experience in IBM MQ Administration, upgrades, queues, channels, and troubleshooting. We are seeking a candidate with the ability to display a clear understanding of Wires platforms and provide front-line support to business users on troubleshooting and resolving technical issued within the wires/payment applications. This also includes administrative support for the Valley Bank applications and services used for production, management, disaster recovery, business continuity planning and delivery of approved business applications. Frequent interaction with vendors, stakeholders, and resources from different departments to build and maintain integrations, support, escalate and troubleshoot issues.

• Technical: Advanced knowledge supporting Financial Technology applications in a hosted andor cloud-based environments. Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and web-based clients. Advanced proficiency in determining the causes of application errors and repairing them.
  Intermediate level Language, HTML, JSON, XML, SQL, CSV, TXT.
  • Expert level Outlook, Excel, Word, Notepad++
  • Expert level Microsoft Tech stack (Windows, desktop, server, IIS, SQL, Azure)
  • Intermediate level in Networking, routing, Firewall, TLS Certificates
  • So Intermediate level understanding of Business intelligence.
  • Previous experience with audits (internal – external)
• Communication: Effectively and regularly communicates regarding matters that are critical to the team. Explains complex concepts clearly, using styles appropriate for the audience. Solid documentation skills to ensure Application support runbooks are updated with relevant information.
• Influence: Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame.
  Time Management: Demonstrated ability to prioritize tasks and responsibilities and ensure execution within required timelines.
• Problem Solving: The ability to analyze systems and processes for opportunities to gain efficiency. Ability to solve problems at root cause rather than at symptom level
  Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans, and downstream apps). Advanced integration fundamentals, including API, file based, Proficient knowledge of FIS, IBS, Loans, and document management systems.

• Bachelor’s degree in computer engineering, computer science, information technology, information systems, or a related field. A Minimum of 7 years related technical application support, primarily in banking and/or financial services.
• Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans)

• Master’s degree in a related field and banking background within the IT services department.

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