Overview
Information Management Specialist – Senior – AFRL/RWOC
Be the Difference
Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation’s Civilian, Defense and Space communities. We support customers with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA with an additional 36 locations across the U.S.
Astrion has an exciting opportunity for a Senior Information Management Specialist for the Tenants Contract, supporting the Air Force Division at the Air Force Research Laboratory’s Munitions Directorate’s Integration and Operations Division (AFRL/RWOC) at Eglin AFB, FL.
LOCATION: Eglin AFB, FL
JOB STATUS: Full Time
TRAVEL: None
Qualifications
REQUIRED QUALIFICATIONS / SKILLS
- Master’s Degree. (Relevant experience may be substituted for the degree)
- 10 Years Experience.
- Secret Clearance. Top Secret Eligible. US Citizenship required*
- Possess & Maintain COMPTIA Security+ CE or equivalent certification.
- DoD 8570/8140 IAT Level II
- Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
- Strong technical troubleshooting and problem-solving skills – Able to diagnose and solve a wide range of technical problems under pressure.
- Strong time management and organizational skills – Ability to juggle multiple tasks and priorities and effectively manage time and resources.
- A commitment to staying up to date with the latest technologies and best practices, and a strong attention to detail.
- Familiarity with: ServiceNow, Active DIrectory, IAO Express, Remedy, PowerSHell, and Remote Desktop.
DESIRED QUALIFICATIONS / SKILLS
- Setting up, configuring, and troubleshooting network connections, including both wired and wireless networks
- Different operating systems (such as Windows, MacOS, and Linux) and a solid understanding of computer hardware
- Best practices for securing computer systems and networks, and the ability to implement and maintain security measures.
- Installing, configuring, and maintaining computer systems, networks, and software
- Troubleshooting hardware and software issues and provide technical support to users.
- Implementing and maintaining security measures to protect computer systems and networks.
- Performing routine backups and disaster recovery operations
- Monitoring system performance and make recommendations for improvements.
- Planning and execute system upgrades and migrations.
- Collaborating with other IT professionals to design and implement IT solutions.
- Creating and maintaining documentation for IT systems and procedures
- Providing training and support to users on IT systems and software
- Managing user accounts, access, and permissions
- Participating in the development and implementation of IT policies and procedures
- Staying up to date with the latest technologies and best practices in the field
- Coordinating and managing IT projects, including planning, scheduling, and resource allocation
- Maintaining a clean, safe, and organized work environment and adhere to all relevant safety policies and procedures.
Responsibilities
Responsibilities
- Provide broad range of Information Management support IAW DOD 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance.
- Expected to apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DOD 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist.
- Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non-secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties.
- Participate in monthly IT Meetings for review current issues/topics with IT team.
- Submit monthly report to IT lead.
- Assist in IT projects from inception to completion, including all resolution matters as needed with government customers.
- Be able to provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUS experience strongly desired), other proprietary/open-source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.)
What We Offer
- Competitive salaries
- Continuing education assistance
- Professional development allotment
- Multiple healthcare benefits packages
- 401K with employer matching
- Fleible time off (FTO) along with a federally recognized holiday schedule
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