S&OE Demand Analyst- Jasper, IN – Jasper, IN

The ideal candidate will located near Jasper, IN and work primarily from of our headquarters.

The Demand Analyst facilitate the management of customer demand with our internal & external Supply partners to ensure customer requirements are met.

Responsibilities:

• Support the Mission, Vision and Guiding Principles of Kimball International
• Communicate the needs of our customers to our internal Supply partners & external suppliers.
• Support continuous improvement of our processes.
• Learn and grow/develop in order to contribute to individual and company success.
• Work with Sales Operations to secure lead-times on project size orders
• Work with Product Line Management in managing product life cycles
• Provide BI support
• Determine disposition of excess or obsolete inventory.
• Maintain product setup in SAP-IBP system
• Participation in the monthly SOP Process.
• Support & maintain the 5Q planning process in syncing up with the monthly SOP output
• Provide back-up support for department.
• Travel to respective suppliers as needed to address any operational issues, establish business relationships, & drive improvement initiatives.
• Support and maintain the tow process throughout the monthly planning cycle.

Skills to Perform This Role:

Interpersonal Skills

• Conduct self in way that gains respect of those people you are working with
• Possess honesty and integrity
• Supports an atmosphere of open, non defensive, two-way communication
• Willingness to build rapport with customers
• Accepting of change

Communication Skills

• Strong written and verbal communication skills.
• Follows proper email etiquette.
• Effective listening skills
• Ability to communicate within all levels of the organization
• Need to process the ability to position information and communicate effectively. To be firm, convincing and flexible to deal with ambiquity.
• Have the ability to manage conflict
• Effective presentation skills

Leadership Skills

• Maintain relationships with those that are closest to the customer to ensure that we do not loose site of what our customers require from us
• Have the ability to manage multiple and changing priorities
• Be a self motivator as well as having the ability to motivate others
• Actively participant and engage in training, meetings, etc.
• Ability to lead continuous improvement activities
• Have the ability to lead and manage change

Business Skills

• Have the ability to recognize non-value added activities and promote continuous improvement
• Strong customer service skills and follow-up
• Detail oriented with strong analytical abilities
• Good decision maker
• Product knowledge
• Pocess an understanding of the entire order fulfillment process
• Strong project management skills
• Knowledge of inventory measures and metrics
• Have understanding of various forecasting techniques

Technical Skills

• Proficient in Outlook
• Skilled in MS Office applications:
  • Word
  • Excel
• experience within SalesForce
• Proficient in SAP order transactions
• Understanding of SAP-IBP forecasting tool

Qualifications

• Knowledge in areas of Master Scheduling, Procurement, Inventory management, Master Data and forecasting
• Prior customer service experience

Educational

• Bachelor’s degree in business related field or minimum of 2 years’ relevant work experience required.

The ideal candidate will located near Jasper, IN and work primarily from of our headquarters.

• Bachelor’s degree in business related field or minimum of 2 years’ relevant work experience
• Skilled in Microsoft Office applications, Excel experience required
• Prior customer service experience