Specialty Loan Operations Officer II

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Job Title: Specialty Loan Operations Specialist II

Department: Specialty Lending Center (SLC)

We are looking for a Specialty Loan Operations Specialist II to join our Specialty Lending Center (SLC) team at Open Bank! We are looking for a bilingual Specialty Loan Operations Specialist II who is fluent in both English & Korean. The Specialty Loan Operations Specialist II will be responsible for the operational and administrative functions of the Specialty Lending Center by processing loan transactions, maintaining loan and collateral records, coordinating funding and payoff activities, preparing operational reports, and ensuring compliance with Bank policies and procedures. The position provides operational support to Specialty Lending Center staff and serves as a liaison with internal departments and external parties as necessary.

Key Responsibilities:

• Assist the Operations Officer with loan funding activities, collateral tracking, collateral shipment, and post-closing operational tasks.
• Process loan onboarding and maintain accurate loan records in applicable systems.
• Maintain electronic and physical loan and collateral files and ensure documents are properly organized and retained.
• Monitor collateral receipt, exceptions, insurance requirements, and other post-closing conditions and follow up as necessary.
• Assist with loan servicing functions including payment inquiries, payoff requests, and collateral releases.
• Monitor and track tickler items and assist in collecting required borrower documentation.
• Perform operational quality control reviews to ensure system data accuracy and completeness.
• Prepare recurring operational, collateral, and portfolio reports for management review.
• Coordinate with internal departments and third-party vendors regarding loan boarding, collateral custody, insurance, and servicing matters.
• Prepare daily operational reports and perform general ledger (GL) reconciliations.
• Provide exceptional customer service and operational support to lenders and borrowers.
• Support departmental projects and perform other SLC-related duties as assigned.
• Ensure adherence to SLC procedures, bank policies, and all applicable regulatory requirements.

Requirements/Qualifications:

• Bachelor’s degree in Business Administration or related field or equivalent work experience required.
• Two (2) to four (4) years of banking, loan operations, loan servicing, or administrative support experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees’ contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#