Sr Power and Controls Technician

Job Title:Sr Power and Controls Technician

FLSA Status:Exempt

Department:Technical Service Group

Reports to:Manager, Manager, Power – Control Services

GENERAL DESCRIPTION / PURPOSE:

The Senior Power and Controls Technician provides advanced troubleshooting, maintenance, and repair of power and control systems onLoram’sspecialized fleet equipment. This role serves as a technical leader within the field team, resolving complex issues, supporting field projects, and mentoring junior technicians. The Senior Technician ensures high-quality service delivery, contributing to fleet reliability, operational efficiency, and the safety of personnel and equipment

Advanced Technical Support

• Perform complex troubleshooting and repair of power and control systems, including motors, and control circuits.

• Serve as the technical escalation point for challenging field issues.

• Conduct root cause analysis to prevent repeat failures.

Field Service & Customer Support

• Travel to remote sites for maintenance, repairs, and retrofits.

• Interface with operations teams to minimize downtime and communicate repair status.

• Deliver customer-focused service while upholdingLoramsafety and quality standards.

Team Mentorship & Leadership

• Mentor and train junior technicians in troubleshooting and repair procedures.

• Support the Assistant Manager in coordinating daily work assignments.

• Provide feedback on technician performance and recommend training needs.

Documentation & Continuous Improvement

• Accurately document service activities, parts used, and repair outcomes.

• Provide field feedback to engineering and leadership for product improvements.

• Contribute to service manuals, technical bulletins, and training content.