Student Loan Call Center Representative FT/Hybrid

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ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Join Our Team as a Student Loan Call Center Representative
Build your financial expertise. Strengthen your communication. Grow your resilience.

Are you passionate about helping others navigate their financial journey? Do you thrive in a fast-paced, people-centered environment? We’re looking for a dedicated and empathetic Student Loan Call Center Representativeto join our team and make a meaningful impact in the lives of student loan borrowers. Shift need: Monday – Friday 9:30 a.m. – 6:00 p.m. CST

What You’ll Do:

• Engage with borrowers via phone and email to guide them through repayment options, including payment plans, forbearance, and deferment.
• Educate borrowers on their responsibilities and the consequences of default, helping them stay on track.
• Maintain accurate and detailed records of all borrower interactions.
• Stay informed on the latest regulations and repayment programs to provide the best support possible.
• Collaborate with team members to improve processes and enhance the borrower experience.

Why This Role Is a Great Fit:

• Build Financial Acumen: Gain hands-on experience in the financial services industry, including student loans and repayment strategies.
• Enhance Customer Service Skills: Learn how to communicate complex information with empathy and clarity.
• Develop Resiliency: Grow your ability to navigate challenging conversations and support individuals through financial options.

What We’re Looking For:

• High school diploma or GED required.
• At least one year of experience in an office, clerical, or customer service setting.
• Bonus points for experience in a call center or financial services (student loans, collections, or banking).
• Bilingual in Spanish and English is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hourly rate for this position is $20.00 per hour. Bilingual rate is an additional $2.00 per hour. Applicants for this position can earn up to $200 per month in incentive earnings, based on performance.

The ECMC Group observes a hybrid work model, working in-office on Mondays and Tuesdays and working from home Wednesdays, Thursdays, and Fridays. This position will be located in Minneapolis, MN.

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

ECMC is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

 

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