Surge and Rapid Response – Administrative Officer 390R

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Birmingham, Croydon, Glasgow, Salford

About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential. 

Are you great with people, enthusiastic and a team player?

If this sounds like you, then you could be just the person we’re looking for to join us in Surge and Rapid Response Team (SRRT). SRRT is an innovative and unique team, helping government departments during predictable peaks in demand for services, and to respond to unexpected crises. Based in HMRC, our work extends across all government departments including the Home Office, Department for Work and Pensions and the Foreign, Commonwealth & Development Office.

In SRRT we pride ourselves on delivering excellent customer service to everyone we support. We are an adaptable and flexible team, and our staff are assigned to work where and when they are needed the most, often at short notice. This means sometimes staying and working away from your home location, anywhere in the UK and occasionally abroad.

Job description

SRRT are looking for flexible frontline operational staff to carry out work to support Government Departments across the Civil Service.

You’ll provide great customer service and work in a changing environment, managing priorities where required. Your work will vary, developing your skills within the Operational Delivery Profession. 

Tasks and responsibilities may include:

• inbound and outbound phone calls with customers.
• case work and data processing, using a variety of IT systems.
• face to face engagement with the public.
• responding quickly to priority work requiring training or travelling at short notice.
• excellent communication skills, with the ability to work with minimum supervision within a dynamic environment.

You won’t need previous experience because we’ll provide full training. It’s your enthusiasm, helpful manner and willingness to learn that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential. 

You can find out more about what it’s like working in Surge and Rapid Response Team on the Civil Service Careers website.

Watch these videos to see how our teamwork:

A day in the life of Surge and Rapid Response Team – Katy’s story

A day in the life of Surge and Rapid Response Team – Brian’s story

A day in the life of Surge and Rapid Response Team – Rachel, Winnie and Touhid’s stories

Question and answer session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.

This will take place on Tuesday 3rd December at 14:30 – 15:30. Please visit HMRC Surge & Rapid Response Team Recruitment Event – Tuesday 3rd December 14:30pm-15:30pm

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Person specification

Before applying for this role, please consider if the following requirements are suitable to your personal circumstances as they are an essential requirement for this role role:

• Need for flexibility– You may need to change deployment at short notice, and this may involve working away from your home location anywhere in the UK and occasionally abroad.
• Travel – Due to requirements for working away from your home location, you’ll need to be able to travel nationally or abroad, sometimes at short notice. We’ll pay for all travel and accommodation.

Apprenticeship

Who can start an apprenticeship? 

To start an apprenticeship, you’ll need to be: 

• 16 or over
• living in England
• not in full-time education

You can apply for an apprenticeship while you’re still at school but you’ll need to be 16 or over by the end of the summer holidays to start the apprenticeship. 

Please note if successful you must be 16 or over to undergo the relevant security checks. 

You’ll be enrolled onto a relevant Level 3 Apprenticeship Programme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification. The apprenticeship will take about 16 months to complete, and you’ll be expected to stay in post until this is completed.

You’ll need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you’ll need to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

The Probation Period and Performance & Development process is used to formally monitor timely progress on the apprenticeship. Termination of employment would be a last resort, after all options and support had been exhausted.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Volume Recruitment Team
• Email : csgrecruitmentqueries@hmrc.gov.uk

Recruitment team

• Email : csgrecruitmentqueries@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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