Switchboard Operator – Local Authority

Job title:

Switchboard Operator – Local Authority

Company

Spinwell Global

Job description

About The RoleRole: Switchboard Operator (Welsh Speaking) x 6 REF 365862
Contract Length: Until April 2026
Location: St Asaph
IR35: Inside
Pay Rate to Intermediary: £19.85 per hourSpinwell is recruiting for a Switchboard Operator for an excellent opportunity within the public sector.RESPONSIBILITIES OF THE SWITCHBOARD OPERATOR

• To provide a quality customer service to all members of the public.
• To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
• To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
• To support the Control Room Operations as and when required e.g. Major Incident situations.
• To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
• To be aware of Force policies on Equal Opportunities, Ground Rules, Health & Safety and Data Protection and to comply with the legislation and the standards of good practice.
• Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.
• As a secure Force Communications Centre (FCC), with no public access except by appointment, there is limited contact with the general public.However, there will be a requirement to cover reception duties which will include the following:

• Admittance of authorised FCC visitors, facilities staff and other police personnel, then inform the relevant point of contact of their visitors arrival
• Sign in visitors and issue passes, if required
• Receive post and other deliveries, signing for recorded and special delivery items where appropriate, and inform relevant personnel when deliveries arrive.

SKILLS/EXPERIENCE OF THE SWITCHBOARD OPERATOR

• NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience.
• Ability to communicate fluently through the medium of Welsh and English.
• Good communication skills together with the ability to work well in a team environment or on their own initiative.
• The use of information technology to a standard level together with knowledge of Microsoft packages.
• Degree in Civil Engineering, or relevant degree with compensatory knowledge, abilities and skills

If you are a Switchboard Operator, apply now or send your CV to Spinwell!We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Expected salary

£19.85 per hour

Location

St Asaph, Denbighshire

Job date

Thu, 13 Feb 2025 03:16:56 GMT

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