Fire Security Service Supervisor – Southend – £35K

Job title:

Fire Security Service Supervisor – Southend – £35K

Company

Pertemps

Job description

Job DescriptionFire and Security Service Supervisor – Southend-on-Sea – £35,000My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a service supervisor to join their team.Salary Package:

• £30,000 – £35,000
• Mon-Fri, 8am – 5pm
• 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service)
• Onsite parking

Duties:

• Fulfil the responsibilities of a Lead Service Coordinator when required, including providing cover during periods of annual leave
• Act as Service Manager in their absence to ensure continuity of leadership
• Offer guidance, mentorship, and training to Lead Coordinators to support their professional development
• Collaborate with other departments and personnel to effectively resolve operational issues
• Provide oversight and direction to both Lead Coordinators and Service Coordinators
• Produce regular reports and updates for designated clients, and represent the department in client meetings
• Monitor, analyse, and report on team performance metrics and trends
• Deliver constructive feedback on individual staff performance to support improvement and development
• Manage escalated matters related to the service department, both internally and externally
• Conduct return-to-work interviews, probationary reviews, and development meetings in conjunction with the Service Manager
• Allocate and prioritize workloads for Lead Coordinators to ensure timely and effective task completion
• Work alongside the Service Manager to identify and implement strategies for improving departmental efficiency and profitability
• Perform quality assurance checks on individual outputs, using results to provide tailored coaching and guidance
• Design, implement, and revise internal processes to optimize service delivery
• Develop and update comprehensive training materials and documentation
• Support the recruitment process for departmental office roles, including CV screening, virtual interviews, and in-person assessments
• Participate in senior-level meetings, such as monthly service management reviews and Integrated Delivery Meetings (IDMs)

Person Specification:

• Excellent organisational skills.
• Strong oral and written communications skills.
• Willingness to be a team player, with the ability to work flexibly across different work areas.

Expected salary

£35000 per year

Location

Southend-on-Sea, Essex

Job date

Sat, 07 Jun 2025 01:27:56 GMT

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