The IT Asset Management Specialist is the enterprise subject matter expert for IT Hardware Asset Management (HAM) and Software Asset Management (SAM) within the Carrix organization. This role owns the accuracy and reporting of our IT hardware and software inventories, drive reconciliation and exception remediation, and deliver executive-ready insights that inform spending, compliance, and risk decisions. The position will collaborate with IT&S, Procurement, Finance, Security, and business stakeholders to keep our asset estate accurate, compliant, costeffective, and auditready.
Essential Responsibilities:
Track and report asset lifecycle details from acquisition through disposal to maintain accurate asset records; validate with regular audits.
Ensure adherence to licensing agreements and corporate governance standards; identify and mitigate risks related to unsupported or non-compliant assets.
Own asset data quality rules and normalization (models, publishers, etc.).
Implement controls for licensing metrics, EULA compliance, EOL/EOSL, and secure disposal; lead audit responses with evidence from ServiceNow.
Build and maintain dashboards and reports (ServiceNow and Power BI) showing business consumption, compliance positions, refresh forecasts, and savings.
Manage entitlements, model libraries, reclamation rules, and publisher compliance; execute trueups and prepare auditready evidence.
Analyze consumption and usage; drive reclamation/rightsizing to reduce shelfware and optimize cost.
Maintain model catalog and lifecycle dates; plan refresh cycles and reduce endofsupport exposure.
Oversee stockrooms, receiving, transfers, and ITAD/disposal with chainofcustody and regulatory compliance.
Partner with IT&S, procurement, finance, and business units to align asset management practices with organizational goals.
Identify process enhancement and automation opportunities (flows, scheduled jobs, reclamation campaigns) and quantify benefits (risk and cost).
Coach teams, produce playbooks, and conduct training for asset management.
Bachelor’s degree in Information Technology, Business Administration, or a related discipline.
2-4 years of professional experience in IT asset management or a related role.
ITIL certification required (or within 90 days of employment).
Strong experience with the ServiceNow platform is highly preferred.
Demonstrates strong interpersonal skills; creates a welcoming and collaborative environment by building rapport and actively listening.
Highly organized and effectively coordinates resources and manages multiple tasks or projects concurrently to achieve desired outcomes.
Exhibits determination and a strong drive to complete tasks, even when faced with obstacles or setbacks.
Accurately estimates task scope and complexity, sets clear objectives, develops timelines and assignments, and proactively mitigates risks and challenges.
Capable of making sound decisions with limited information and under tight deadlines; demonstrates confidence and clarity in judgment.
Adaptable to change and thrives in dynamic environments; remains composed and effective when dealing with uncertainty or shifting priorities.
Supervisory Responsibilities: No
Work Environment:
Exposure to computer screens.
The noise level in the work environment is usually moderate.
Required hybrid work schedule, at least 3 days/week in office.
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company’s 401k plan, as well as a retirement plan. Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.