Specialist Coordinator – Course Administration Management

Specialist Coordinator – Course Administration Management (Planning & Resource Hub)

UK Defence Academy, Shrivenham, SN6 8LA

Permanent, Full Time, (Monday – Friday, 37 hours per week)

£26,900 per annum plus benefits 

The Planning and Resource Hub are seeking a proactive Specialist Coordinator to join our dynamic team and help us elevate the service we provide to our customers and to be the integral support to a team of three Lead Administrators. 

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

Key Responsibilities:

• Undertake higher-level administrative tasks to ensure smooth office operations on a day-to-day basis.
• Assist and deputise for the Team Leader when necessary, including 1-2-1s with the team.
• Initial point of contact for the area of responsibility regarding administrative support issues. Taking a pro-active role within the Department; liaising with the customer and generally being fully conversant with the departmental aims and objectives.
• Actively participate in projects and groups across the site, fostering collaboration and innovation.
• Share best practices and continuous improvement ideas with peers.
• Monitor workloads of administrative staff, coordinating and controlling incoming work as directed by the customer.
• Make practical judgments and work unsupervised to maintain efficiency.
• Report directly to the Team Leader for line management functions and assist with administrative and secretarial tasks as directed by the customer.
• Close liaison with the other departments/external agencies on site and off site as required.

What you need to do the job:

• Sound understanding of GDPR (General Data Protection Regulation)
• Able to use a variety of communication methods (spoken, written, behaviour).
• Must be methodical, have proven organisational skills and able to work under pressure.
• Problem solving skills are a must in this role.
• Excellent customer service skills.
• It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel.
• You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days’ annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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